Review Request Emails
Most reviews come from customers you ask. After an order is fulfilled, PerkStack automatically emails the customer to review what they bought, and nudges them once more if they forget. It runs on its own, so your review count keeps growing without you lifting a finger. You control the timing, the wording, and whether to remind at all.
How it works
When an order is fulfilled, PerkStack schedules a review request for each distinct product in that order. By default:
- The first request is sent 7 days after fulfillment, giving the customer time to receive and try the product.
- A single reminder follows 3 days later — but only if the customer hasn't reviewed yet. The moment they leave a review, the reminder is cancelled.
Requests are one per product, so a three-item order can generate up to three requests. Only ever one reminder is sent, and a customer who reviews before it fires won't receive it.
Turn requests on and set the timing
Review requests are on by default. To review or change them, go to PerkStack → Settings → Reviews and find the Review Request Emails section:
| Setting | What it does | Default |
|---|---|---|
| Enable review request emails | Turns automated requests on or off | On |
| Request delay | Days after fulfillment before the first request is sent | 7 days |
| Send one reminder | Sends a single follow-up if no review has been submitted | On |
| Reminder delay | Days after the first request before the reminder is sent | 3 days |
Customize the email copy
The subject line and body of both the request and the reminder are edited under PerkStack → Settings → Email. Leave a field blank to use PerkStack's default wording, or write your own to match your brand voice.
You can drop in variables that fill themselves in for each customer and product:
| Variable | Fills in |
|---|---|
{{customer_name}} | The customer's name |
{{product_title}} | The name of the product they bought |
{{shop_name}} | Your store name |
For example, a subject line of How was your {{product_title}}, {{customer_name}}? greets each customer by name with the exact product they ordered. The Email settings page also lets you set your sender name and reply-to address and shows a live preview.
Related
- Overview: how review collection works end to end
- Email & Notifications: edit subject lines, body copy, and sender details
- Review Settings: enable requests and set the timing
- Moderation: manage reviews as they come in