Email & Notifications
PerkStack emails your customers on your behalf — points earned, rewards, expiry reminders, and review requests. From PerkStack → Settings → Email you brand those emails, choose which notifications you receive, and keep an eye on your monthly email usage.
Sender identity
These two fields brand every email so it looks like it comes from your store, not from an app. A live preview updates as you type.
| Setting | Default | What it does |
|---|---|---|
| Sender name | Your store name | The “from” name customers see in their inbox. Set it to your brand so emails feel personal. |
| Reply-to address | Empty | Where customer replies go. Enter a monitored address (like your support inbox) so replies reach a real person. |
Weekly analytics digest
Once a week, PerkStack emails the store owner a short digest of how your loyalty and reviews program is doing. It's on by default. To stop receiving it, turn off the weekly digest toggle — this only affects your own notification and never touches customer emails.
“Powered by PerkStack” branding
By default, a small “Powered by PerkStack” mark appears on your storefront widget and email footers. On Essential and above you can turn it off for a fully white-labeled look.
| Plan | Branding |
|---|---|
| Free | Always shown |
| Essential and above | Toggle to show or hide |
Monthly email usage
A usage bar shows how many emails you've sent this calendar month against your plan's cap (5,000 on Essential, 25,000 on Growth, 50,000 on Studio). Usage resets on the 1st of each month in your store's timezone. On Growth and Studio, going over the cap is billed as overage; on Free and Essential, outbound emails pause until the cap resets.
Custom sender domain and templates Studio
On Studio, emails can be sent from your own domain (for example points@yourbrand.com) so they're fully yours end to end, and you can replace the built-in email designs with your own custom templates. Both are Studio-only; on other plans PerkStack sends from a shared address using the built-in designs, still branded with your sender name and logo.
Related
- General: add the store logo that appears in your emails
- Review Requests: timing and copy for the review emails PerkStack sends
- Review Settings: customize review request and reminder subject lines and bodies
- Plans & Billing: email caps and which plan removes branding