Moderation
Moderation is where you decide what appears on your storefront. Most clean, positive reviews publish on their own; the moderation queue is for the rest — the lower ratings and flagged submissions that deserve a quick look before they go live.
The moderation queue
Open PerkStack → Reviews to see every review for your store. To find what you need, you can:
- Filter by status — All, Pending, Approved, Rejected, or Spam
- Filter by rating — All, or 1 through 5 stars
- Search the review text and reviewer
- Sort by newest, oldest, highest rating, or lowest rating
A typical routine is to open the Pending filter, scan what's waiting, and approve or reject each one.
Auto-approval rules
Auto-approval keeps the queue small. A review publishes instantly when its rating is at or above your threshold and it contains no blacklisted words. Everything else waits as pending. Set these under PerkStack → Settings → Reviews in the Review Moderation section:
| Setting | What it does | Default |
|---|---|---|
| Auto-approve threshold | The lowest rating that publishes automatically. At 4, clean 4- and 5-star reviews go live instantly; 1- to 3-star reviews wait for you. | 4 stars |
| Blacklisted words | A comma-separated list. Any review containing one of these words is held for manual approval, even a 5-star one. | None |
| Require verified purchase | When on, only customers PerkStack can confirm bought the product may leave a review. | Off |
| Show reviewer names | When on, reviews display the reviewer's name (as first name and last initial). When off, every review shows as "Anonymous." | On |
Acting on a review
Open any review to see its full text, rating, photos, and history. From there you can:
- Approve — publish it on your storefront
- Reject — keep it off your storefront
- Mark as spam — hide it and file it under the Spam filter
- Reply — write a public response shown beneath the review
- Feature — highlight it in featured-review surfaces like your homepage carousel
What happens when you approve
Approving a review does more than publish it. It also:
- Awards the reviewer their loyalty points (a text-review reward, plus a photo bonus if the review has photos)
- Refreshes the product's star rating used for badges and search rich snippets
- On Growth and above, can kick off a Shopify Flow automation via the "review approved" trigger
Points are only ever awarded once per review, so re-approving a review never double-pays.
Moderating in bulk
On the Studio plan, you can select multiple reviews and approve, reject, or mark them as spam all at once — handy for high review volumes. Moderating reviews one at a time is available on every plan.
Related
- Overview: how review collection and auto-approval fit together
- Photo Reviews: approving a review starts its photos processing
- Shopify Flow: automate actions when a review is approved
- Review Settings: set your auto-approve threshold and blacklist