Rewards Catalog
The rewards catalog is what customers spend their points on. You set the reward, its point cost, and who can redeem it — PerkStack handles turning a redemption into a working discount at checkout. Build your catalog in PerkStack → Loyalty → Rewards Catalog.
Reward types
Seven reward types are available, unlocking as you move up plans. The first is available to everyone; the rest layer on as you grow.
| Reward type | What the customer gets | Plan |
|---|---|---|
| Percentage off | A percentage discount off the order | Free |
| Fixed amount off | A flat dollar amount off the order | Essential |
| Free shipping | Shipping charges waived on the order | Essential |
| Free product | One specific product you choose, added free | Essential |
| Spend $X, get a free product | A gift unlocks once the cart passes a spend threshold | Growth |
| Buy X, get Y (BOGO) | Buy set quantities of one product, get another at a discount | Growth |
| Choose your gift | The customer picks one free item from a curated set | Studio |
Settings for each reward
When you add or edit a reward, you set:
- Title and description — what the customer sees on the reward card.
- Reward type — and its type-specific details (discount value for percentage and fixed amount; the product picker for free-product, spend-get, BOGO, and “choose your gift”).
- Cost in points — how many points a customer spends to redeem it.
- Minimum tier Growth — restrict a reward to customers at a chosen VIP tier or above. Requires VIP Tiers to be set up.
- Active toggle — hide a reward from the storefront without deleting it.
A new store starts with one seeded reward: $5 Off, a $5 fixed-amount discount costing 100 points.
Redemption limits
Essential and higher unlock a Redemption limits section on each reward, so a campaign can't be over-redeemed:
- Total limit — a cap across all customers combined. Leave empty for unlimited.
- Per-customer limit — a cap per individual customer, with a reset window of Lifetime (default), Monthly, or Yearly.
- Per-tier overrides Growth — a different per-customer cap for each VIP tier. Empty tiers inherit the per-customer limit above.
When editing a reward with limits, you'll see a “Used X of Y” status and a Reset counter button to reopen a reward that has hit its cap.
What the shopper sees
Rewards appear everywhere customers meet your program:
- The loyalty launcher (“Redeem points”).
- The loyalty page (“Redeem Rewards”).
- The Loyalty Studio in the customer account.
- The Checkout Rewards wallet.
Redeeming a reward
When a customer redeems, PerkStack deducts the points and generates a discount code for that reward. The code applies at checkout automatically — if a customer redeems on the launcher or loyalty page, that reward carries over and applies when they check out.
Rewards a customer can't yet afford show as locked, with an “Earn N more points” hint so they know how close they are.
Related
- Ways to Earn: how customers build up the points they spend here.
- How Points Work: balances, history, expiry, and delay.
- VIP Tiers: gate rewards and set per-tier limits.
- Customer Detail: grant a reward to a specific customer by hand.