PerkStack

Tier Overrides Growth

Normally a customer's VIP tier is worked out automatically from their lifetime earned points. A tier override lets you place a specific customer in a tier of your choosing and keep them there, no matter how many points they have. It's the tool for honoring a VIP partnership, making a goodwill gesture, or matching a customer's status when you migrate from another loyalty app.

Tier overrides are part of VIP tiers, available on the Growth plan and above. Tiers must be turned on in your settings before you can set an override.

What an override does

An override pins the customer to the tier you pick and gives them that tier's benefits, including its points multiplier. The customer keeps that tier until you change or remove the override — earning more points won't move them, and losing points won't drop them. A Manual override badge marks the customer so it's clear their tier was set by hand.

Setting an override

You can set one from two places:

From the Customers list

  1. Open Customers and click Manage on the customer's row.
  2. On the Overview tab, choose Change tier.
  3. Pick the tier you want and save.

From the customer detail page

  1. Click the customer's name to open their profile.
  2. In the tier section, choose Change tier and select the tier.

Returning to automatic

To hand the customer back to points-based tiers, choose Reset to auto in the same place you set the override. The Manual override badge is removed and the customer's tier returns to whatever their lifetime earned points qualify them for.

While an override is active, earning more points will not change the customer's tier. If a customer is climbing tiers on their own, use Reset to auto so their progress is reflected again.
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